Thank you for shopping with TP Gifts Store. We aim to ensure that every order brings joy and satisfaction. This Refund Policy explains the conditions under which refunds or cancellations may be processed.
1. Order Cancellations
Orders can be canceled within 12 hours of placement, provided the gift has not yet been processed or shipped. Once an order has entered the delivery stage, cancellations are no longer possible. To request a cancellation, please contact us promptly at support@tpgiftsstore.com.
2. Refund Eligibility
Refunds may be issued under the following conditions:
3. Non-Refundable Situations
Refunds will not be available in the following cases:
4. Refund Process
All eligible refunds are processed back to the original payment method used during checkout, typically within 7–10 business days after approval. Refund processing times may vary depending on your bank or payment provider (Flutterwave).
5. Replacement Policy
In some cases, we may offer a replacement gift or store credit instead of a refund if it resolves the issue faster. Our goal is always to ensure customer satisfaction and maintain a positive gifting experience.
6. Contact Information
For refund or cancellation requests, please contact our support team at:
support@tpgiftsstore.com
Please include your order number, payment reference, and reason for the request to help us process your inquiry efficiently.
7. Policy Updates
TP Gifts Store reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
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